We are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied with your purchase, here is our refund policy:
- Refund Terms
Timeframe: You have 30 days from the date you received your item to request a refund.
Item Condition: Items requested for a refund must be unused and retain their original packaging and tags. Items that have been used or damaged cannot be returned, unless the refund is for a quality issue. - Refund Request
To request a refund, please follow the steps below:
Contact our Customer Service team (support@emysense.shop) to submit a refund request, including your order number and reason for the refund.
We will provide you with a return address and further instructions.
- Return Shipping
Refunds for Quality Issues: If the return is due to a defect or error, we will cover the return shipping costs. We will provide a prepaid label.
Refunds for Non-Quality Issues: If the reason for your return is unrelated to the quality of the product, you will be responsible for the return shipping costs. - Refund Process
We will process your refund as soon as possible after receiving the returned item and confirming that the refund conditions are met. Refunds will be processed back to the original credit card or other payment method used. Processing time varies depending on the payment method and typically takes 3-5 business days. - Special Circumstances
Refund policies may vary for promotional, discounted, or custom-made items. Please consult customer service for details before purchasing. - Contacting Customer Service
If you have any questions or concerns regarding the refund process, please feel free to contact customer service. Our customer service team will be happy to assist you.
Thank you for choosing us! We strive to provide high-quality products and services and hope you have a pleasant shopping experience.