- How do I place an order?
You can browse our website, select the items you like, add them to your cart, and follow the instructions to check out. You will need to provide your shipping address and payment information to complete your order. - Can I change or cancel my order?
Once an order has been submitted, we will process it as quickly as possible. If you wish to change or cancel your order, please contact us as soon as possible. If your order has already been processed, you will need to follow our return policy. - How do I check the status of my order?
You can check the status of your order by logging into your account on the website and visiting the “My Orders” page. You will also receive emails with order confirmations and shipping notifications. - Can I return or exchange items?
Yes, we want you to be satisfied with your purchase. If you wish to return or exchange an item, please review our Return Policy for the return process and requirements. - How do I contact customer service?
You can contact us by email at support@emysense.shop or by calling our customer service hotline at 351-252-6610. Our customer service team will respond to your request as quickly as possible. - How do we ensure the security of my personal information?
We take your privacy very seriously and implement technical and administrative measures to protect your personal information from unauthorized access and use. For more information, please see our Privacy Policy. - What payment methods are available?
We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. You can select your preferred payment method during checkout. - How long does it take for your product to ship?
Shipping times vary depending on your location and the shipping method you choose. We typically process orders within 1-3 business days of receiving payment and provide tracking information after shipment. - What if the item I received is defective?
If the item you received is defective or not what you ordered, please contact our customer service immediately and we will provide a solution.
If you have any further questions, please feel free to contact us. We are happy to assist you!